How It Works

Step 1 - Owner Interview

Interview with owner to assess the organization's commitment to customer service quality.

Step 2 - Credentials Verification

Initial prescreen for appropriate license and insurance coverage.

Step 3 - Reputation/Background Review

Cross reference with the BBB and other available public information for current standing and reputation (BBB membership not required).

Step 4 - Reference review

Survey past customers against a customer service quality standard. Survey measures customer's perceptions in the following 5 areas; Responsiveness, Professionalism, Expertise, Overall Quality of Service and Follow up. Minimum score required to be considered.

Step 5 - Board Recommendation

Top Notch Membership review board assesses results and makes final recommendation for certification.

Step 6 - Ongoing Customer Survey Feedback

Ongoing Customer Service assessment based on direct customer feedback with established minimum scores for each of the 5 customer service attributes above.

"If you are a Company interested in being screened click here"