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Top Notch Richmond FAQs
How are companies screened?
Top Notch Certified companies must successfully complete a 6 step screening process:
- Customer quality focus assessment~ Owner interview to assess the organization’s commitment to customer service
- Credentials Verification~Validate the appropriate licenses and insurance based on industry
- Professional Reputation Review~ Check company history for past performance and complaint history, includes full review of the Department of Professional and Occupational Regulations records.
- Customer survey~ Survey recent customers. Survey is focused on 5 key customer service areas: Responsiveness, Professionalism, Expertise, Overall quality of service and Follow up.
- Board review~ Data reviewed and approved or denied by membership board. Membership board is made up of TNR staff which is appointed annually.
- Monitoring~ Each certified company is monitored based on customer feedback through our online survey system. Performance standards must be upheld to maintain certification.
How do you ensure companies continue to provide top notch customer service after initial certification?
As a requirement for certification, each company authorizes Top Notch Richmond to perform ongoing customer surveys on customers. A minimum score is required to maintain their certification and continue to be listed on Top Notch Richmond.
Can companies be removed from the list?
Absolutely, each certified business has to uphold our quality standards. We collect feedback directly from the customers and monitor performance to the service quality standard. If the scores drop below the required levels, they are de-certified and removed from the listing.
Does Top Notch Richmond cost money or require a membership?
No, consumers have full access to the company listings absolutely free with no membership required.
If there is no cost to use, how does Top Notch make money?
There is no cost to the consumers, companies pay to be certified and listed.